FaeriesDance.com is committed to ensuring that all of our customers are delighted with their purchases. If you are not satisfied with your selection, you may return it to us for an exchange or a full refund within 60 days of your original purchase date with the following provisions:
- All returned or exchanged products must be unworn, unwashed, have all original tags intact, and arrive in resalable condition.
- For hygienic reasons, women's panties, men's and children's underwear may not be returned or exchanged.
- Shipping charges are not refundable.
- You are responsible for shipping charges back to our warehouse. However, we will ship exchanges back to you at our cost.
Please ship products back to us at:
12400 SE Crest Drive
Happy Valley, OR 97086
Looking for a bargain? Look no further than our e-mail newsletter! Simply sign up for our monthly newsletter (over on the left) and we'll keep you informed of new products, new lines and e-mail-only special offers and discounts. We've got big plans for the future (shoes, wedding apparel, our own line of lingerie...), so let us keep you informed and you'll be rewarded with exclusive sales and mark-downs.
FaeriesDance.com is committed to having a positive effect on our world. From opening day we've been donating 1% of all before-tax income to charity. For more details and to see a comprehensive list of the charities we've chosen to support, check out our Charity page.
We want to make natural and environmentally conscious fabrics available to as many people as possible. To that end, we price our domestic merchandise at least 10% off the manufacturer's retail price. While we can't keep track of every sale, you will consistently find lower everyday prices at FaeriesDance.com than most other online retailers, including the manufacturers own webstores. Please note, due to large fluctuations in international exchange rates, it's nearly impossible to make the same claim about products we purchase from overseas vendors.
We use industry standard Secure Sockets Layer (SSL) encryption. Our SSL certificate supports both standard 128-bit (used by most banking infrastructures) and high grade 256-bit encryption to secure online transactions and safeguard your personal information. Look for a "padlock" icon (shown in the picture below) in the browser's status bar as an indication that a secure session is in progress. SSL encodes your data so that it is unreadable by unauthorized parties during transmission.
FaeriesDance.com does not store your credit card information after approval is received from our card processing bank. Your card number is transmitted via our secure, encrypted connection immediately upon checkout and is never stored onsite or in our database. This eliminates any threat, regardless of how unlikely it may be, of having our database hacked or having your card number stolen from our internal computers.
We keep close watch on inventory levels to provide a smooth, convenient shopping experience for all of our customers. Despite our best efforts however, we may occasionally run out of a certain size or color. If one of the products you purchase is backordered, we will notify you immediately with an estimated delivery time. You will have the option of waiting for the incoming shipment, changing your order to a different color or size, or canceling your order at no charge to you.