STORE POLICIES

Return Policy

FaeriesDance.com is committed to ensuring that all of our customers are delighted with their purchases. If you are not satisfied with your selection, you may return it to us for an exchange or a full refund within 60 days of your original purchase date with the following provisions:

  • All returned or exchanged products must be unworn, unwashed, have all original tags intact, and arrive in resalable condition.
  • For hygienic reasons, women's panties, men's and children's underwear may not be returned or exchanged.
  • Shipping charges are not refundable.
  • You are responsible for shipping charges back to our warehouse. However, we will ship exchanges back to you at our cost.

Please ship products back to us at:
    Faerie's Dance
    Returns Processing
    12400 SE Crest Drive
    Happy Valley, OR 97086
We recommend purchasing delivery confirmation on the return package.

Coupons, Sales & Specials

Everyday Discounts (No Coupon Needed)
USA orders of $99 or more get FREE SHIPPING.
*NEW* Spend $500 on anything (except Gift Cards), and get 5% of the entire order!

Monthly Coupons Looking for a bargain? Look no further than our monthly e-mail newsletter! Simply sign up for our newsletter (via the pop-up or at the bottom of any page). We'll keep you informed with monthly blog posts, new products, new lines, upcoming give-a-ways and an exclusive discount coupon each month.

Clearance Items Check out our Sale Page for the latest sale and clearance merchandise. Please note clearance items can be exchanged or returned for store credit, but there are no refunds on clearance merchandise.

Charitable Giving

FaeriesDance.com is committed to having a positive effect on our world. From opening day we've been donating 1% of all before-tax income to charity. For more details and to see a comprehensive list of the charities we've chosen to support, check out our Charity page.

Our Pricing

We want to make natural and environmentally conscious fabrics available to as many people as possible. To that end, we price our domestic merchandise at least 10% off the manufacturer's retail price. While we can't keep track of every sale, you will consistently find lower everyday prices at FaeriesDance.com than most other online retailers, including the manufacturers own webstores. Please note, due to large fluctuations in international exchange rates, it's nearly impossible to make the same claim about products we purchase from overseas vendors.

Privacy Policy

FaeriesDance.com is in the business of selling natural fiber clothing, NOT e-mail addresses. We are a small, family-run business that has an aversion to getting spam and unsolicited e-mail. Your right to privacy is important to us, so our privacy policy is very straight-forward. We simply will NOT give, rent, sell or trade your e-mail address to any third party. Your address and credit card information are sent only to our card processing bank via a secure, encrypted connection for verification and credit approval. No other parties ever see your personal information. FaeriesDance.com maintains an opt-in e-mail newsletter that provides subscribers with special offers and discounts. The newsletter is delivered to your inbox once a month. You may add or delete yourself from that list at any time, at your discretion.

Security Information

We use industry standard Secure Sockets Layer (SSL) encryption. Our SSL certificate supports both standard 128-bit (used by most banking infrastructures) and high grade 256-bit encryption to secure online transactions and safeguard your personal information. Look for a "padlock" icon (shown in the picture below) in the browser's status bar as an indication that a secure session is in progress. SSL encodes your data so that it is unreadable by unauthorized parties during transmission.


FaeriesDance.com does not store your credit card information after approval is received from our card processing bank. Your card number is transmitted via our secure, encrypted connection immediately upon checkout and is never stored onsite or in our database. This eliminates any threat, regardless of how unlikely it may be, of having our database hacked or having your card number stolen from our internal computers.

Backorders

We keep close watch on inventory levels to provide a smooth, convenient shopping experience for all of our customers. Despite our best efforts however, we may occasionally run out of a certain size or color. If one of the products you purchase is backordered, we will notify you immediately with an estimated delivery time. You will have the option of waiting for the incoming shipment, changing your order to a different color or size, or canceling your order at no charge to you.